Last updated August 2026. This is a general template and should be reviewed to confirm it reflects your actual data practices before publishing.
Monarch Construction Group Australia (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, hold and disclose your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information you provide to us directly, such as your name, phone number, email address (if you provide one), property address and details about the renovation work you are enquiring about. We collect this when you contact us by phone, submit an enquiry form, or otherwise communicate with us.
We use your personal information to respond to your enquiry, prepare quotes, arrange and carry out renovation work, communicate with you about your project, and meet our legal and business obligations. We do not use your information for purposes unrelated to providing our services without your consent.
We may disclose your personal information to our employees and tradespeople involved in carrying out your project, and to third parties where necessary to deliver our services (for example, suppliers or specialist trades) or where required by law. We do not sell your personal information.
Enquiries submitted through this website are sent to us so we can respond. If you choose not to provide certain information, we may not be able to provide a quote or respond fully to your enquiry.
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us on 1300 706 492.
If you have a concern about how we have handled your personal information, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The current version will always be available on this page.
For any privacy questions, call us on 1300 706 492.
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